Here’s a simplified step-by-step explanation of how Snapdeal works in reality:
- Browse Products: Users visit the Snapdeal website or app and browse through various categories of products, such as electronics, fashion, home decor, etc.
- Search: Users can also search for specific products using keywords in the search bar.
- Product Listings: Snapdeal displays a list of relevant products based on the user’s search or category selection. Each product listing includes an image, description, price, seller information, and user reviews.
- Product Selection: Users select a product they’re interested in and can view more details about it.
- Add to Cart: Users can add the selected product to their virtual shopping cart.
- Cart Review: Users can review the items in their cart, update quantities, or remove items if needed.
- Login/Register: If not already logged in, users need to sign in or create an account to proceed with the purchase.
- Shipping and Billing Details: Users provide shipping and billing information, including the delivery address and payment method.
- Payment: Users choose a payment method (credit/debit card, net banking, mobile wallets, etc.) and complete the payment for the selected items.
- Order Confirmation: After successful payment, users receive an order confirmation with details of their purchase.
- Order Processing: Snapdeal sends the order details to the relevant sellers who will be responsible for fulfilling the order.
- Shipping and Delivery: Sellers package and ship the products to the provided delivery address. Users can track the shipment status through the provided tracking information.
- Product Receipt and Review: Once the products are delivered, users receive them and have the opportunity to review and rate their purchases.
- Returns and Customer Support: If users encounter any issues with the products, they can contact Snapdeal’s customer support for assistance. They can also initiate returns or replacements if needed, based on the platform’s policies.
- Feedback and Improvement: Snapdeal gathers feedback from users to improve its services, product selection, and overall user experience.
