Observe.AI funding

News Highlight: Artificial intelligence startup Observe.ai says to have received $8 million funds from various investors.

The Indian-American business firm Observe.ai, which specialises in artificial intelligence, was awarded $8 million in funding by a consortium of investors including Nexus Venture.

Partners working in conjunction with MGV, Liquid 2 Ventures, and Hack Venture Capital. Y Combinator and Emergent Ventures are the company’s current investors.

The news was made by the fledgling company some time ago via mainstream media outlets. The company provides services relating to information technology.

The artificial intelligence (AI) startup that was established in the month of May in the year 2017 by three individuals who were born in India and whose names are Akash Singh, Sharath Keshava, and Swapnil Jain makes the claim that it will provide the highest level of assistance and empowerment that is possible to workers in call centres.

In a brief statement that was distributed to several media sources, one of the founders of the firm, Akash Singh, stated that call centre representatives will no longer be required to place their customers on hold.

A solution that we have devised and developed is called Agent Assist, and its purpose is to assist call centre workers in resolving client problems without the involvement of elders. They are given the opportunity to handle issues on their own without the assistance of more experienced people.

According to the page for the voice artificial intelligence platform that is published on Linkedin, a prominent global professional networking site, the platform asserts that it is able to generate the best possible suggestions for agents who take customer calls after the agents have listened to and understood the context of customers on a real-time basis.

Handling calls from unhappy customers and finding solutions to their problems is a challenging endeavour. An initiative such as Observe.ai is a transformational step that can help contact agents provide delightful solutions to customers while they are on the phone with them. This can lead to significant improvements in customer call experiences and, eventually, a boost in the growth of business organisations.

It is possible that Observe.ai’s rapidly expanding social presence is an indication that the company will soon dominate the market.

India Accelerator, which is a platform for company incubation, is said to have just raised an undisclosed investment from the investing firms Investmind Solutions and HotStart Ventures, according to a fresh piece of information regarding funding for startups that was recently made public.

Sarah Contreras

The author holds a bachelor's degree in Communication with expertise in certain fields like media and marketing. She currently works as a web content contributor for ANC Delivers, one of the fastest fleet home and corporate delivery services in Australia.